Frequently Asked Questions

Everything you need to know about your SCARPA experience.

How long does shipping take for my order?

Standard shipping typically takes 3 to 5 business days within the continental US. International shipping times vary by location but generally range from 7 to 14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Simply use our online portal to generate a prepaid return label.

How do I ensure I choose the right shoe size?

Each product page features a detailed size guide. We recommend measuring your foot in centimeters and comparing it to our chart, as sizing can vary slightly between different collections.

Are SCARPA products sustainably made?

We are committed to ethical fashion. Many of our collections utilize recycled materials and vegetable-tanned leathers to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.